ANSWERS TO YOUR QUESTIONS

WHAT IS YOUR RISK FREE POLICY?

With our risk free shopping experience you will be able to hold the product in your hands to make sure it is the item you want. You have 30 days to return products (EXCLUDING PERSONALIZED PRODUCTS) to us for a full refund of the item's purchase price. Since we offer free standard shipping there is no cost unless an expedited shipping method is used or shipping insurance. We also provide a prepaid USPS return shipping label upon request. Apply the prepaid return shipping label to the original package then place it in your mailbox for the postman.

Email us at sales@allpatronsaints.com if a prepaid return shipping label is needed.

IS THERE A WARRANTY?

Yes, all products we sell come with a lifetime waranty against manufacture defects. If for any reason there is an issue contact us at sales@allpatronsaints.com.

WHAT SHIPPING METHODS ARE AVAILABLE?

We primarily ship with USPS, but when USPS can't get the package to you on time we will use FEDEX or UPS.

Free standard shipping will be shipped by USPS 1st class (1-5 days ship time). Expedited shipping will be shipped by USPS Priority Mail (1-3 days ship time).

HOW LONG WILL IT TAKE TO GET MY PACKAGE?

We typically ship out orders 1-3 business days after the order is placed. Specialty items can take a few extra days. Please leave a note on the order during checkout if the item is needed by a specific date. Free standard shipping is 1 to 5 business days. Expedited shipping is 1-3 business days. Keep in mind that USPS Express is currently the only guaranteed shipping option USPS offers.

DO YOU SHIP INTERNATIONALLY?

Yes. We do ship internationally. We may ask for additional validation for proof of purchase. We are not responsible for customs duties. Expect to pay the custom duties upon arrival into your country.

DO YOU SHIP TO P.O. BOXES?

Yes, our primary shipping method is USPS. Standard is USPS 1st class and Expedited is USPS Priority Mail. We also use USPS Priority Mail Express.

HOW LONG DOES IT TAKE TO ENGRAVE?

The actual engraving takes less than 10 minutes. With our in-house computerized engraver there is no delay. Expect your order to ship the same day if the order is placed before noon CST.

WHAT PAYMENT METHODS ARE ACCEPTED?

We accept Visa, MasterCard, American Express, Discover, and PayPal.

ALLPATRONSAINTS Gift cards and reward points are also valid payment forms.

Send us an email at sales@allpatronsaints.com if check payment or any other payment option is need.

IS BUYING ON-LINE SAFE?

Yes, our website is hosted on Shopify which adheres to the highest of security standards. Per security protocol standards sensitive data is encrypted and transferred in a secured manner. Access to secure data is also limited per security standards. We are also happy to take your order over the phone. Give us a call Monday to Friday between 9 am and 5 pm CST at (+1) 888 995 2221.

HOW DO I PLACE AN ORDER?

Purchase from us online or by phone (+1) 888 995 2221. We take phone orders Monday to Friday 9 am - 5 pm CST.

DO I NEED AN ACCOUNT TO PLACE AN ORDER?

No, an account is not mandatory. Guest checkout is available. We also take orders by phone Monday to Friday 9 am - 5 pm CST at (+1) 888 995 2221.

HOW DO I RETURN AN ITEM?

Send an email to sales@allpatronsaints.com requesting that a return be initiated. If possible send us the order number when requesting to make a return.

WHO SHOULD I CONTACT IF I HAVE A QUESTION?

Email is the best place to contact us with a question. sales@allpatronsaints.com. We are checking emails almost around the clock 24 / 7. For assistance with placing an order or general questions give us a call at (+1) 888 995 2221 Monday to Friday 9 am - 5 pm CST.

HOW CAN I CANCEL OR CHANGE MY ORDER?

Email us at sales@allpatronsaints.com to cancel or change an order. The email will go straight to someone who can cancel or edit the order.

HOW DO I TRACK MY ORDER?

We will email you the shipment information including the shipment tracking number. Email us at sales@allpatronsaints.com if you need us to resend the shipment tracking information.